Stephen Applebaum, senior analyst, property & casualty insurance, Aite Group
Recent Aite Group research had carriers rate their existing Claims Management Systems. The areas of greatest focus identified, in order of importance, were:
1. Next-generation features/functions
2. Overall user experience
3. System performance/vendor support
4. Integration capabilities
5. Total cost of ownership
6. Professional services skills/resources
7. Basic features/functions
8. Line-of-business coverage/suitability
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