Every claim situation is a unique tangle of claimants, litigants, insurers and coverage policies, at the heart of which is a disruptive—and potentially catastrophic—situation that must be converted into a coherent spreadsheet of data determining fair compensation for the affected parties.
To deal with claims quickly and efficiently, the best claims resolution experts have to develop distinct strategies to keep bad situations from turning into utter nightmares.
Damian Brew, claims advocacy leader for the Financial and Professional Liability Practice (FINPRO) at Marsh & McLennan Companies Inc., looks to the risk manager to keep an eye on every stakeholder in the claim—which can include lawyers, litigants and carriers in addition to the actual affected parties.
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