March Madness is upon us with a flurry of activity as millions complete their NCAA brackets. Who will be the national champion? Will there be a Cinderella story? With 68 teams vying for the title, it is anyone's guess, and far from predictable.
So why is it that this particular sporting event is so hard to predict? Perhaps it is because of the high level of talent that permeates NCAA basketball. Players and coaches execute with precision and perfection in one of the fastest sports around. At the end of the day, the execution of fundamental skills will ultimately prevail in this championship, as is the case in claims handling.
As office pools are forming, now is a great time to indulge in this exercise by turning it into a life lesson to better your own claims organization. What makes Louisville a number one seed? What makes Davidson a great choice for an upset pick? Can San Diego State leverage the elite talent of Jamal Franklin to be Cinderella? These, and many other questions, will be answered over the next couple of weeks.
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