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Best and Worst P&C Insurers for Customer Experience

Fourteen insurers were among 246 companies across 19 industries ranked based on the customers' experience. Click to see the best and worst insurers for customer experience on the 2013 Tempkin Experience Ratings.

By Mark Ruquet | Updated on March 20, 2013

The 2013 Temkin Experience Ratings ranked 246 companies across 19 industries based on the customers’ experience. In its third year, the survey of 10,000 U.S. consumers found the insurance industry—comprised of 14 carriers—showed steady improvement from an average experience rating of 59 percent in 2011 to 65 percent in 2013.

Bruce Temkin, managing partner of Temkin Group, said the survey began with a much larger group of the nation’s largest insurance carriers. The 14 insurers were chosen based on a minimum of 100 responses to the survey.

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