The former head of the agency overseeing healthcare-reform implementation disagreed with state officials Friday over the need for insurance agents in the purchase of health insurance once the exchange system kicks in come January.
"The beauty of the exchange system is that, if it works, you don't have to use an agent," said Jay Angoff, the first head of Office of Consumer Information and Insurance Oversight at the Department of Health and Human Services in comments at a National Conference of Insurance Legislators (NCOIL) panel discussion over how the states are faring in implementing the law.
"You can go directly to the Internet, you don't have to use an agent, and if you want to use an agent, you can, but you don't have to," Angoff said.
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