When I took the reins at Citizens Property Insurance Corp., I knew I was taking on a challenge. I'd been brought in not to babysit but to fix an organization facing serious internal and external challenges. I have made a career of doing this successfully time after time.
I cannot change what happened before my tenure at Citizens began. What I can do is make changes to dramatically improve this organization going forward. My goal is to make Citizens an industry and state model. I therefore have devoted myself from Day One to making changes to improve the organization's efficiency, ethics and fiscal health.
One of the most pressing areas of concern was deficiencies in Citizens complaints, disciplinary and internal auditing procedures and capabilities. These weaknesses included insufficient policies, underqualified staff, and reporting and investigative procedures that did not align with industry best standards.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
