Editor’s Note: This article has been contributed by Christopher Tidball, an executive claims consultant, speaker and author of multiple books.

We see it time and time again: Stacks of papers piling up on claims adjusters’ desks in the form of bodily injury (BI) demands from attorneys for injuries supposedly sustained as the result of an auto accident. Of course, the attorney’s client is never at fault, and most certainly the alleged injuries are always the result of your insured’s negligence. Sound familiar?

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