Core Values

Rytech's core values are pretty simple and as timeless as the Golden Rule: Put the insured first while providing best-in-class service to the insurance carriers. Today, national and regional insurance companies realize that the Rytech model is like a breath of fresh air: high-tech where it counts (training and equipment), and transparent from start to finish—from corporate headquarters down to the franchise, zip-code level, there is a laser beam focus on the “human application” of customer service. When a technician is face to face with the policyholder in his or her home, trust is everything.

This is where Rytech's integrity and core values coupled with its uniquely different business model excel. It may even prompt some people to question, “Is it real or is it magic?” “Rytech Real” isexperienced by normal folks every day.  

Rytech's success has been built these four principles:                                     

1.  Caring customer service. For our technicians and support team, emergency water mitigation is a way of life, but for the home owner, walking in to find two inches of water sloshing in their home is devastating. Team Rytech understands this. From FNOL until the last end table is back in place, the needs of the policyholder are paramount. A customer service report is delivered on every claim. Every returned report is passed along to the carrier.

2. Controlling severity. Rytech considers itself a partner to the insurance claims industry. Field technicians are trained to assess the damages as precisely as possible, providing claims handlers an extremely accurate scope of loss. Rytech prides itself on charging only the job's true cost, not what the price guide will allow. The company's national and regional mitigation job cost averages are consistently 30- to 40-percent lower than industry averages. 

3. State-of-the-industry technology. RYTRAC; in-the-field, Web-based, mobile communications technology. One-hundred percent of all Rytech field personnel are WRT and ASD certified. Our highly trained technicians enter data from the field, which is then available for review in real-time, including authorization, photos, diagrams, drying logs, technician's notes, and more. The RYTRAC system automatically provides S500 validation. If an exception to one of the system's rules occurs; then the technician, operations managers, and corporate call center all receive an electronic notification and facilitating an immediate response.

The RYTRAC dashboard provides carriers with interface access to data 24 hours a day, 7 days a week. It offers:

• Secure access – the username and password are protected.
• Real-time claims status available 24/7/365.
• Customized reports from national, regional, state, and local views.
• Response time matrix data that is customized to your management needs.

4. Centralized administration/national call center. All assignments are received and dispatched, with files produced and QA reviewed prior to upload. The call center is the heart and soul of the entire network. All assignments are populated into RYTRAC and dispatched to the field. A team of WRT, ASD and AMRT certified professionals, the mitigation data specialists (MDS), monitors and analyses the claims process via RYTRAC. Prior to final upload, the entire file is QA reviewed by the MDS, providing the most accurate and consistent product in the industry today

The motto at Team Rytech is to “earn the trust of our insurance carrier partner's one claim at a time… and that will never change.” To learn more about the “Rytech Difference” and what it can mean to you, schedule a visit from our business development team. Call us today at 800-865-8787 or e-mail [email protected]. More information may be found at rytechinc.com.