In early 2012, Donan, a forensic investigation firm, launched a new service line, Lightning Investigation, focused on failure analysis of residential and light commercial HVAC units. In 2013, the service line will expand its coverage area to 17 states across the Midwest and Southeast. Below, Donan's General Manager of Lightning Investigation, P.E. Alex Nolan, discusses how claims handlers are adopting a new and innovative approach to HVAC claims.
Making the Business Case
HVAC claims aren't huge losses. The average cost of replacement for residential and light commercial units is around $4,500. As a result, many carriers don't see the value in investigating those claims. But adjusters are starting to realize that over the course of a year, or five years, all those replacements can add up to significant loss cost dollars, which can translate into higher rates for their customers.
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