“A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.” George Bernard Shaw
Recently one of our carrier partners informed us that due to a clerical error, they would not cover a $100,000 claim. Our agency is financially stable, but a $100,000 hit would hurt. The other option, if we did make an error, is to use our E&O insurance, which we view as last resort.
My partner and I pride ourselves on our company systems, so the question was, “How did this happen?”
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