While some insurers that don’t operate on a national scale dislike the “regional” tag being applied to them, Terry Cavanaugh embraces it.
“‘Regional’ is just another way of saying that you’re specialized,” says the president & CEO of Erie Insurance, which writes over $4 billion in premiums in the 11 states and the District of Columbia where it does business. “And a lot of bigger insurers are trying to be ‘specialized’ now.”
Cavanaugh also believes Erie’s size gives it a distinct leg up in what he sees as an increasingly crucial competitive differentiator for insurance companies: great customer service, especially the speed and personal touch with which claims are handled.
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Shawn Moynihan
Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].
