As repairable and total-loss auto claims are being paid faster, policyholders and claimants report being a little happier about the entire claims process.

The J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction Study-Wave 1, based on responses from more than 3,000 auto-insurance customers who settled a claim within the past six months, says customer satisfaction with the auto-claims process registered at 861 (on a 1,000-point scale) in Q4 2012, up from 855 for the fourth quarter of 2011. The hike in overall satisfaction, the firm says, can be attributed largely to an 11-point improvement in settlement satisfaction.

Driving smoother settlements is a decrease in the average time auto claimants wait to be compensated by insurers. J.D. Power reports that claimants’ average wait time for payment was 13.9 days in the fourth quarter of 2012, compared to 16.4 days for the same period in 2011.

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