As repairable and total loss auto claims are being paid faster, policyholders and claimants report being a little happier about the entire claims process.
At least that's what the results of the J.D. Power and Associates 2013 U.S. Auto Claims Satisfaction Study-Wave 1 indicate. Released yesterday, the study's findings point to a six-point increase in claimant satisfaction when the Westlake Village, Calif.-based firm compared the 4Q 2012 results to the same period the previous year.
Customer satisfaction with the auto claims process registered at 861 (on a 1,000-point scale), up from 855 for the fourth quarter of 2011. The hike in overall satisfaction, J.D. Power says, can be attributed largely to an 11-point improvement in settlement satisfaction.
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