As vice president of Risk Management for Hyatt Hotels Corp., a Fortune 1000 company with nearly 500 properties in 45 countries, Mark Baker is responsible for every aspect of the company's global insurance program, as well as its health & safety, Workers' Compensation, claims-management and crisis-management functions.
With the myriad exposures associated with the hospitality industry—think swimming pools, spas, gyms, alcohol, fire, banquets, balconies and airport shuttles, plus lots of strenuous labor—one might think Baker needs to have a complex approach to risk management. But he's able to boil down his philosophy to two key tenets: a zealous focus on loss prevention and strict adherence to data-driven decision-making.
LOSS PREVENTION PAYS OFF 'IN TRIPLICATE'
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