Search
 

Six Sigma, Meet Claims

We dont often associate claims management with hard manufacturing processes, but maybe we should.

By Mark J. Rose | Updated on January 02, 2013
We don’t often associate claims management and claims handling with hard manufacturing processes like steel production and electronics manufacturing. But maybe we should. 

These two industries, though seemingly entirely different from the world of insurance claims, serve as great case studies for improving processes toward delivering a better product more efficiently, a goal that is obviously not unique to manufacturing. One of the most popular strategies toward achieving this goal is “six sigma.”

The term six sigma itself originates from statistical analysis of manufacturing processes. In plain English, a “six sigma” manufacturing process would produce fewer than four defective parts per million produced. It is important to note that six sigma, in its most literal sense, does strive for statistical perfection; however, in the context of management and non-manufacturing environments where quantifying your results and outcomes is practically impossible or unrealistic, the goal of statistical perfection has taken a back seat to the process improvement strategies themselves. In the modern non-manufacturing six sigma world, the journey is almost more important than the destination.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.