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R&O Independent Agents & Brokers: Strengthening the Core

With economic growth still fragile, independent agents and brokers focus on core competencies like specialization, building customer trust and recruiting top talent.

By Melissa Hillebrand | Updated on December 01, 2012

What services or lines of business are you focusing on for growth in 2013? 

Spencer M. Houldin: We have particular focus on personal insurance for the high-net-worth consumer. These clients seek an insurance advisor with markets and product knowledge. We offer services, such as background checks for domestic employees and personal property inventory services, which are sought in this space. Given the competition for the commodity-based consumer, we are committed to growing our advisory-based customer numbers. An additional 2013 goal is to grow our group personal excess liability business with a particular focus on law firms.

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