What are your agent clients' biggest challenges?
Phil Trem: Organic growth continues to be the biggest challenge for not only our clients but the industry in general. In many agencies, new business production is lagging and top line revenue growth is solely reliant upon the ebb and flow of the external marketplace. The rate environment, client exposure base movement, and retention end up being the key drivers that impact agency growth.
Tim Cunningham: Hiring and retaining good talent, especially producers. Good production talent is important to grow organically and the only way to grow organically is with good salespeople.
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