By all accounts, it has been a brutal campaign season that has taken a toll on politicians and voters alike. Being in the “swing state” of Florida, I for one anxiously awaited this morning's lack of political ads on local TV.
That said, we should take the time now to reflect on some of the lessons learned during the campaigning that can be used to not only decide the election, but to also improve our own claims organizations.
Much like politicians, those inside of claims organizations often find themselves in adversarial positions. Whether it is the attorney insisting that the $10,000 in medical bills from the $200 bumper ding were indeed necessary to managers trying to explain inconsistent results to executives, there is never a lack of opportunity for a little “spin.”
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