Insurance agents and claims personnel are being hampered by the issues affecting the rest of the Northeast following Superstorm Sandy.
"A large volume of our agents, sales leaders and associates—including claims personnel that are operating without power—are solely dependent on handheld devices, which they are charging with their vehicles," Nationwide spokeswoman Elizabeth Stelzer tells PC360.
Additionally, gas shortages are "affecting teams' ability to continue operating their vehicles," and spotty cellphone service from downed cell towers remains another barrier to service thus far after the historic storm devastated multiple states along the East Coast—especially New Jersey, New York, Pennsylvania, Connecticut and Rhode Island.
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