The September issue of Tech Decisions will include an article I wrote about the carrier/agency relationship and the term those two sides love to debate: ease of doing business.
Most carriers and agencies have their own idea how that word “ease” actually applies to what they are doing, but after speaking to Nort Salz about it I have three recommendations from him to pass on.
Salz is the founder and president of Deep Customer Connections, a research and consulting group for the insurance industry, and regularly discusses this particular issue with carriers and agencies.
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