While Kelly Services Inc. is adamant about taking care of employees hurt on the job, it won't hesitate to redirect non-occupational injury and illness claims to private providers.
And it's no secret that in the temporary-staffing space, where group health benefits are not widely available, many look to use Workers' Comp claims to address pre-existing health issues.
In fact, Kelly says some Workers' Comp experts suggest a 20-percent denial rate in the temporary-staffing arena might be a benchmark to shoot for—and “unless and until one begins seeing an increase in appeals or litigation related to compensability, money may be leaking out of [an] organization,” it notes in its award submission.
While it's not at that 20-percent mark yet, Kelly is ahead of the curve: “Our [third-party administrator] tells us its book of business has a claim-denial rate of less than 9 percent,” the company says. “Kelly's denial rate has been steadily trending upward to around 15 percent.”
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Shawn Moynihan
Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].
