Thus far in 2012, 80 percent of all Workers' Comp claims at Kelly Services Inc. have been reported within five days of the injury. This time period compares with an average of nine days to reach that 80 percent figure for the entire book of business at Kelly's third-party administrator, ESIS.
How does Kelly outclass the competition? Changing from a process that involved faxing first reports of injury to using toll-free and Internet reporting helped produce this enviable reporting record (see chart).
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Shawn Moynihan
Shawn Moynihan is Editor-in-Chief of National Underwriter Property & Casualty. A St. John’s University alum, Moynihan has earned 11 Jesse H. Neal Awards, the Pulitzers of the business press; seven Azbee Awards, from the American Society of Business Press Editors; two Folio Awards; and a SABEW award, from the Society of American Business Editors & Writers. Prior to joining ALM, he served as Managing Editor/Online Editor of journalism institution Editor & Publisher, the trade bible of the newspaper industry. Moynihan also has held editorial positions with AOL, Metro New York, and Newhouse Newspapers. He can be reached at [email protected].
