The U.S. again has garnered worldwide acclaim for success in the 2012 London Olympic games. While there were some questions early on about Lady Liberty's ability to outperform the Chinese, there was no doubt in the end as to the prowess of our nation's Olympic athletes.
From the 2012 “Dream Team” defeating Spain and Michael Phelps record breaking medal count, to dominance in the sand and amazing feats on the bars, the diversity of success should be a model for the world. It should also be a model for our claims organizations, where putting on an Olympic performance should be a daily occurrence.
Consider the myriad of triathlons faced in these organizations on a daily basis.
- People, processes, procedures.
- Coverage, liability, damages.
- Hiring, promotion, retention.
- Training, development, research.
- Contacts, inspections, resolution.
- Communication, Customer satisfaction, policyholder retention.
- Investigation, evaluation, settlement.
Now consider the tri-athletes who must effectively execute each and every day. While these adjusters, managers and executives may not have the finesse Gabby Douglas or the wow factor of Misty May Treanor, they must have the ability to fundamentally block and tackle in every aspect of the claims process.
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