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Commentary

Communication Is the Key

Insurers need to be fully aware of the processes direct repair shops have in place for communicating with vehicle owners.

By Greg Horn | Updated on August 03, 2012

The proliferation of smartphones and tablets is growing at an exponential rate. We can book travel and schedule vehicle service appointments. We can even manage many aspects of an insurance claim—from reporting the claim to communicating with the adjuster or collision shop.

But while you’re more than able to review claims in your claims system and monitor communications from your adjusters, insureds and claimants, do you have that same confidence that your direct repair shops are communicating effectively?

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