Michelle Bergeron has been lauded for her notable strides as an expert sleuth and innovator while at Esurance. In fact, she has become somewhat of a celebrity in the field since being interviewed by The Wall Street Journal and working closely with the NICB and other agencies.
Bergeron recently garnered yet another distinction at the 16th annual ACE conference in sunny Las Vegas: the 2012 Claims Professional of the Year. Here, she speaks with Claims about her win and designing an innovative program from the ground up.
What was your initial reaction to winning this year's award?
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