NU Online News Service, Aug. 1, 3:43 p.m. EDT

Regional personal-lines carriers have an edge over national companies when it comes to overall agency-insurer relationship satisfaction, according to a three-state survey.

Last week, the Insurance Agents & Brokers, representing agents in the states of Delaware, Maryland and Pennsylvania, released its recent satisfaction survey, which polled agency personnel in those states on four key categories of the agency-carrier relationship:

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  • Products, pricing and underwriting.
  • Policy service and claims.
  • The agency and company relationship.
  • Technology.

Tim Wonder, IA&B's senior director of legal and industry affairs, points out that the most surprising aspect of the survey is that regional carriers outpace national carriers on a consistent basis over the years.

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