Taking issue with several points in Melanie Elias' column in the May 2012 issue of Claims magazine and the May 21, 2012 issue of National Underwriter (“Independent Adjusters Must Be Agile, Responsive”), the general counsel of the American Association of Public Insurance Adjusters (AAPIA) offers his rebuttal on several points.
In her original article, Melanie Elias states:
As previously mentioned, most states require independent adjusters to be licensed. Independent adjusters must adhere to certain rules and regulations that pertain to dealing with the public to protect the public's best interest. Initial contact with an insured, inspection, estimates and payment must all take place within stringent timelines.
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