On the surface, it's easy to look at vendor relationships as being simply a cost and as being something you use out of necessity, but when you start working with the right vendor, it's easy to see why that point of view is misguided. 

Exceptional vendors are ones where true strategic partnerships are forged and where your vendor becomes a true business resource for you and your organization. These relationships are win-win propositions where both organizations have tremendous respect for each other and the role they play in each other's business. Cost value is viewed both in terms of dollars and from the loss being handled properly.

As a forensic engineering and fire investigation firm, Donan Engineering has grown substantially over the past several years, and we believe one of the main reasons for that growth is our ability to understand and serve our clients' most important needs and wants. Not everyone has the same expectations, which is why it is so critical to intimately understand what's important to your individual customers. We never assume that just because one customer sees it one way that this means all customers feel the same way. Rather, we see the importance of seeking to understand how we can add value to each customer's business.