J.D. Power has released its 2012 U.S. Auto Insurance Study, which finds that overall satisfaction with insurance companies increased 14 points over last year, rising to 804 on a 1,000-point scale. This is the highest satisfaction level for insurers since the study was launched in 2000, the marketing-information firm headquartered in Westlake Village, Calif., says.

See story: Policy Offerings More Important to Consumers Today Than Agent Interaction

Unlike in the past, there is no overall company winner in this year's report. Instead, J.D. Power broke the results down into seven different regions.

Click “next” to see the top five auto insurers in overall satisfaction in each of the seven regions.

 

California

1. Wawanesa: 823 points (out of 1,000)

2. Automobile Club of Southern California (AAA): 807

3. State Farm: 806

4. GEICO: 801

5. The Hartford: 798

 

West

1. State Farm: 837

2. West Average: 810

3. GEICO: 808

4. American Family: 804

5. The Hartford: 803

 

Central

1. Texas Farm Bureau: 857

2. State Farm: 832

3. GEICO: 830

4. American Family: 816

5. Shelter: 814

 

Southeast

1. Farm Bureau Insurance Tennesse: 828

2. North Carolina Farm Bureau: 823

3. State Farm: 821

4. GEICO: 815

5. Kentucky Farm Bureau: 814

 

North Central

1. Auto-Owners Insurance: 828

2. State Farm: 828

3. Erie Insurance: 823

4. COUNTRY: 814

5. Grange Insurance: 807

 

Northeast

1. Amica Mutual: 867

2. New York Central Mutual: 811

3. GEICO: 793

4. Liberty Mutual: 792

5. State Farm: 792

 

Mid-Atlantic

1. Erie Insurance: 834

2. State Farm: 813

3. Mid-Atlantic Average: 807

4. Nationwide: 800

5. Travelers: 800

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.