(Editor's Note: Douglas Dell is senior vice president of eLearning Services for Crawford & Company, managing the KMC on DemandSM learning platform and Crawford's continuing education (CE) business serving the insurance industry.

Last year I visited a high school specializing in math and science. What stayed with me from that visit was the use of technology in the classroom. No matter the class—music, language, or engineering—there was a constant click of keyboard strokes. The students weren't just looking at flat information on a screen; they were interacting with the curricula, using software to create melodies, translating words into meaningful messages, and writing code to direct the movement of a robot's arm.

That experience exemplified what is in store for workplace training: Technology is a given and must be completely integrated into any learning program. It highlighted the fact that Millennials will experience learning on their own terms, with tools and technologies they have used since childhood.

Recommended For You

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.