When a catastrophe occurs, significantly more focus, oversight, and demands are placed on all parties involved, from medical practitioners and rescue workers to insurance claims professionals and politicians.
For insurers, there is arguably no better time to demonstrate one's value and commitment to policyholders and the community as a whole. Being able to make good on such a promise hinges upon proper preparation and precise coordination of resources. Conversely, a misstep or seemingly innocuous oversight can yield disastrous results, especially during this time of heightened need and tension.
The mile-wide, EF5 multi-vortex tornado that collided with Joplin, Missouri on May 22, 2011 created unique challenges for claims professionals, some of who share their stories in this article. Even the most accomplished engineers and claims directors found the aftermath before them disorienting.
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