When it comes to insurers' attitudes toward underwriting automation, it shouldn't be a matter of "if and when" but rather "what and how," says Deb Smallwood.
"A full 88 percent of insurers in our research are investing in underwriting projects or initiatives," says Smallwood, founder of research-and-consultative-services firm Strategy Meets Action. "Insurers need to establish clarity around what solutions are available and how they can best be used to achieve their underwriting-automation goals."
Providing that clarity was the objective of a session titled "Underwriting: Challenges, Creativity and Myths" at the ACORD LOMA Insurance Systems Forum, held May 15-17 in Orlando. Smallwood was joined on the panel by Charity McGill, product manager at Accenture, and Justin Manley, CIO at specialty-insurer Torus.
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