Agile development has entered the mainstream of development approaches. However, many insurers still struggle with how to transition from a traditional development methodology and achieve success with agile.
MassMutual assistant vice president Christine Gendron and Liam Tuohey, the company's systems director, shared the success of the insurer's agile development process in a strategic initiative around the customer experience during a session at the ACORD LOMA Insurance Systems Forum.
Although Mass Mutual's project is massive in scope, involving the consolidation of several core customer servicing applications into a single customer experience servicing platform (CESP), Gendron and Tuohey will highlight how starting small with agile helped MassMutual achieve big results.
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