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The Value Is in the Service

When a puff-back in the chimney of the home of a Rhode Island manufacturing companys CEO caused extensive damage throughout his familys elegant 7,200-square-foot Colonial home, his claims adjuster faced a complex case: The smoke damage to the decorative painting on the living room walls would require careful restoration, while...

By Gary Stephen | Updated on May 03, 2012
When a puff-back in the chimney of the home of a Rhode Island manufacturing company’s CEO caused extensive damage throughout his family’s elegant 7,200-square-foot Colonial home, his claims adjuster faced a complex case: The smoke damage to the decorative painting on the living room walls would require careful restoration, while the cleaning of a collection of 19th century books would call for an entirely different expert.

The entire repair would take several weeks to complete, and while the home may have been technically “habitable,” it would not be appropriate for the CEO’s 7-year-old son, who suffers from asthma. Finding appropriate and comparable alternative accommodations would become one of the greatest challenges for the adjuster in this case.

Providing expert claims service to the high-net-worth niche can be difficult. Few circumstances can be as daunting as helping wealthy Americans maintain their expected quality of living after a loss.

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