NU Online News Service, April 2, 2:31 p.m. EDT
Despite the record number of weather-related catastrophe claims last year, customer satisfaction with homeowners claims experiences improved over the previous year, according to a J.D. Power and Associates survey.
The Westlake Village, Calif.-based marketing-information-services firm says overall customer satisfaction in the survey increased by 10 points to 833 on a scale of 1000.
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