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Agency Technology Today and Tomorrow

Their tools, your talent. Technology is invading the agency, and productivity is following.

By Julie Knudson | Updated on March 27, 2012
Technology is constantly evolving and innovations are made every day. The latest information on the tools available—in agency management systems; data storage, backup and recovery technologies; and mobile device management software—helps your agency enjoy the best that today’s technology landscape has to offer.

What can technology really do for your agency? Jeff Yates, ACT executive director at the Independent Insurance Agents and Brokers of America, said his team recently reviewed best practices studies to evaluate the effect of enhanced agency productivity. “The revenue per employee back in 1993 was $83,000 in a best practices agency. It’s now $183,000,” primarily due to advances in technology, he said.

Agency management systems

New innovations in agency management system technology have been so profound that producers may not consider how far they’ve come. “I don’t think we step back and realize what has been accomplished in the past few years, as far as adoption and driving efficiencies into the marketplace,” said Bruce Winterburn, vice president of industry relations at Bothell, Wa.’s Vertafore. With the time savings and workflow improvements supported by today’s management systems, agencies of every size have embraced them. 

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