CCC Information Services Inc. announces today the availability of its annual Crash Course report that explores the trends and business drivers impacting the automotive claims and collision repair industries. CCC is a provider of software and services to the auto physical-damage industry and draws upon its data warehouse of auto claims and repair information to compile the report.

Disruption is the central theme for the 2012 report, according to Susanna Gotsch, lead analyst for CCC. It defines how a broad range of factors impact the automotive claims and collision repair industry, she adds.

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