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Social Networking and the Claims Investigation

The Internet cannot replace basic blocking and tackling, and introspection and intuition, however it can be a great resource. Great adjusters will leverage the Internet to dig deep.

By Christopher Tidball | Updated on February 21, 2012

Back when many of us began our careers investigating claims, we did it the old fashioned way. There was no Internet, cell phones were the size of suitcases, and email had yet to replace inter-office memos. Somehow, we managed to get by using the relatively scarce resources available at the time.

The key to success was a combination of intuition, tact, and perseverance, where significant time was spent knocking on doors, canvassing witnesses, and searching for the truth. If it was suspected that a claim was a fraud, there was no such thing as link analysis technology to validate the hypothesis. Rather, clues had to be gathered and put together like a jigsaw puzzle.

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