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The Use and Usefulness of Social Media Content

Although the technologies, demographics and laws concerning social media continue to change and develop, the use and usefulness of social media content in evaluating insurance claims are here to stay.

By Roy A. Mura, Esq. | Updated on February 14, 2012

When J.A. Barnes, a social anthropologist, studied a Norwegian fishing village and coined the term “social network” in the 1950s, few could have imagined that the advent of personal computers in the 1970s and the Internet in the 1980s would spawn the social networking services that today connect nearly half of the world’s population.

The web-based and mobile technologies and applications now comprising social media power much of today’s commercial and social communications, providing individuals and businesses with limitless opportunities to generate and publish electronic content: content that sometimes conflicts with policy application representations or the reported facts of insurance claims. 

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