Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather-related damage during 2011's fourth quarter, according to a consumer survey.
The Westlake Village, Calif.-based marketing information services company J.D. Power and Associates, a subsidiary of McGraw-Hill Co., released its "Auto Claims Satisfaction Study—Wave 1" on Jan. 31, saying customer satisfaction with auto-insurance claims scored an 855 on a 1,000-point scale. This compares to a score of 854 that the industry scored during the third quarter of 2011 and 848 for the second quarter.
The survey is based on 3,500 responses from auto-insurance customers who filed claims within the past six months. The survey was conducted between November and December of 2011.
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