In its 2012 Global Insurance Outlook, Deloitte Research insurance leader Sam Friedman issues an interesting description of technology leaders in the insurance industry. He describes their work as "revolutionary," and points out the important decisions CIOs make today are less about software or reengineering processes than they are about transformation.
"CIOs are evolving into key players within the C-suite to develop and execute strategy," he says. "They are expected to be transformational."
Technology today is viewed as a way to change the business culture within an insurance company.
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