After a rough, cat-filled 2011, how do commercial-lines carriers feel about 2012? NU asked several key players for their perspective on which lines offer new opportunities; how they will expand their distribution channels; where carriers will be investing; and how they will handle relationships with risk managers as the market hardens and rates increase for the first time in years.
Scott Higgins
President
Travelers Commercial Accounts
2012 will be a challenging marketplace. The opportunities will be for those insurance carriers that have the financial strength to invest in the right products and services despite the challenges facing the industry; and for those that can demonstrate high-quality, price-effective services that are designed to meet or exceed our agents' and customers' unique and evolving needs.
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