At the end of the day, where the rubber meets the road, there is only one thing that really matters; results. Far too often organizations spend far too much time chasing numbers only to be muddled in mediocrity. Call this person, close that file, inspect that vehicle, refer more to subrogation, move the salvage. The list of metrics upon which adjusters are measured goes on and on.
Certainly, there are tasks that have to be completed. Effective adjusters, managers, and executives know this and don't need to be asked twice. Herein lies the problem; are the myriad of metrics designed to get results or simply prod marginal staff along?
As discussed in Re-Adjusted: 20 Essential Rules To Take Your Claims Organization From Ordinary To Extraordinary, not everyone is meant for a career in claims. Yet, many organizations ignore this in their hiring practices. The reality is that organizations are comprised of A, B and C players. The key to success is to acquire as many A's as possible, motivate the B's and remove the C's.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
