How do you see Gen Ys struggle in a professional working environment?
I typically see new young agents scrambling to write everything as fast as they can. Young agents need to slow down and realize building a strong book of business for the future takes time. In addition, product and sales knowledge is very important. I have heard several young agents say, "Oh, I can’t afford to be out for a full day to attend that class." Let‘s face it, if you don’t know what you’re selling, no one is going to have the confidence to buy from you.

How did you choose a career in insurance?
In 2002 I graduated from MSU with a degree in human resources. While I was interviewing for my dream job, I took a part-time job at my dad’s agency in the accounting department. Before I knew it, I obtained my insurance license. Once I moved into personal lines sales, I realized I liked helping people through the insurance process and giving them a positive experience. Now 9 years have passed and I’ve moved into a management role. Every day is a new adventure with different challenges.

Who is your mentor?
My father, Ron, is my No. 1 mentor. Ron has worked in the insurance business for 36 years. Through hard work and dedication he’s built a successful agency that is growing, despite today’s tough economic conditions. Agency management is a very tough role, balancing staff, carrier and client relationships. My dad’s passion for life and insurance just spills over on everyone at the agency and creates a wonderful work environment. The biggest thing he has taught me is to have balance between work and home life. At the end of the day, whether you succeed or fail, tomorrow is a new day to begin again.