For some claims departments and professionals, the holiday season marks a ramp-down of the pace of business. Less incoming mail arrives. The phone lines are quieter. Fewer lawsuits are filed and reported. Fewer emails and faxes intrude on the normal work day.
Mileage may also vary, again either because of the types of insurance your company writes or if you work for a third-party administrator (TPA) that receives overflow assignments.
Wondering if there is a silver lining? Well, this temporary lull can be an excellent time for the claims staff to invest time in activities to boost productivity and get everyone off to a running start the next year.
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