To listen can be defined as "to make an effort to hear something or to pay attention or heed what is being said." A seemingly ubiquitous complaint across the insurance industry is that of management concerned by staff that fails to listen, follow procedures, pay attention, or heed instructions.
If this is something you have ever experienced, then rest assured that you are not alone. It has happened to anyone who has ever managed, taught, led, or mentored in any industry, coached a sports team, or raised a family. Ever wonder why it is happening in claims organizations where state statutes, civil law, and procedure manuals should provide sufficient guidance?
Honing A Skill
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