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KMRD’s Double Threat

The fast-growing Pennsylvania agency redesigns the service model to provide exceptional risk management service.

By Melissa Hillebrand | Updated on October 31, 2011
Entrepreneurs can make ideal employers. Successful entrepreneurs instill discipline and confidence and are open to new ideas regarding workflows and efficiency. Such traits have made KMRD’s founders model employers and also contributed to KMRD’s selection as the winner of two category awards in the Commercial Agency Awards for Excellence, for customer service and recruitment, retention and perpetuation.

Kevin McPoyle and Robert Dietzel founded KMRD Partners in 2005 after spending 12 years at a top agency in Philadelphia. The two evaluated their experiences and decided that they could oversee a risk management consulting agency with more efficient technology and better service. With careful planning, they aimed to redesign the agency service model so it is client focused.

In recognizing a void in the marketplace for middle and upper-middle market customers, McPoyle and Dietzel’s leadership has grown the agency from $12.5 million in premium volume in 2008 to $20 million in 2010. “We developed a risk management model that we thought would sell well at the time, and we were right,” Dietzel said.

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