KMRD Partners, one of the winners of the 2011 Commercial Agency Awards for Excellence, uses a proprietary agency-management system, KMRD XChange, to help the Warrington, Pa.-based firm stand above the competition.
At a recent roundtable in New York, where all three winners of the Awards for Excellence shared insights about their success, we asked Robert Dietzel, co-founder of KMRD partners (which had $20 million in premium volume in 2010 and has 20 employees, 11 of whom are commercial-line producers) some questions about the value of XChange to his agency and its clients.
National Underwriter/PropertyCasualty360.com: Robert, tell us about KMRD XChange, your own, in-house system, and how having it helps differentiate you from your competition.
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