It has been said that a picture is worth a thousand words. When it comes to insurance claims it can be worth thousands of dollars.
During my tenure as a quality assurance director for a large multinational insurer, I was surprised at the frequency of claims files lacking a quality scene investigation. In many cases, even a trip to Bing Maps or Google Earth would have sufficed, but even these were conspicuously absent.
Coming from a school where scene investigations weren't optional, it was always frustrating to see so much money left on the table as the result of incomplete investigations and poor liability decisions. In many instances investigations were limited to phone calls with claim parties, who themselves may not fully understand the concept of duties owed, duties breached and comparative negligence.
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