Insurance buyers have enjoyed a soft property-casualty market since 2007, and while there are some signs of the market hardening, most experts project that current conditions will likely continue for another two years.

The importance of expense control and organizational efficiency has become more critical than ever. In addition, rapidly changing technology can create challenges, particularly for the independent agent distribution channel. Many insurance carriers are re-evaluating their IT infrastructures and going beyond traditional ways of cost cutting to focus on transforming their business to create market differentiation.

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